Medical Virtual Assistant

// Medical Virtual Assistant

Reduce Administrative BurdenElevate Patient Care.

In the demanding world of healthcare, administrative tasks often overshadow patient care. VA Network provides specialized, HIPAA-compliant Medical Virtual Assistants (MVAs) who are trained to integrate seamlessly with your practice. We support clinics, hospitals, and private practitioners to improve efficiency and maintain focus on clinical excellence

Our MVAs are more than administrative staff; they are dedicated professionals who understand the critical nature of medical workflows, patient confidentiality, and billing accuracy.

● Core Live Chat Functions 24/7 Real-Time Availability: Offering round-the-clock live chat to serve global customers and capture sales leads outside of business hours.
● Proactive Chat Initiation: Engaging website visitors at critical points (e.g., pricing page, checkout) to answer questions and reduce cart abandonment.
● Simultaneous Chat Handling: Managing multiple customer conversations at once, ensuring efficient use of support resources.
● Sales Lead Qualification: Identifying, engaging, and routing high-value prospects to your sales team instantly.
● Knowledge Base Utilization: Rapidly accessing and conveying information from your knowledge base to resolve issues quickly.
● Specialized Platform Expertise: Proficient use of chat tools like Gorgias, Intercom, LiveChat, and tawk.to for tracking and transcripts.

✅ Why Healthcare Providers Choose VA Network MVAs?

Your practice requires specialized expertise and unwavering professionalism. Our Medical VAs deliver both.

Specialized Medical Training: Our assistants understand essential medical terminology, workflows, and the necessity of documentation accuracy.

Guaranteed HIPAA Compliance: We enforce strict privacy rules and protocols to ensure every task involving Protected Health Information (PHI) is handled with complete confidentiality and compliance.

Enhanced Practice Efficiency: By offloading administrative duties, we help your internal staff focus on in-house patient needs and complex tasks, boosting overall efficiency.

Expert EHR System Knowledge: Our VAs are trained on common EHR/EMR platforms, minimizing your training time and ensuring a rapid deployment.

Ready to Streamline Your Practice?

Stop letting paperwork slow down patient care. Partner with VA Network for reliable, HIPAA-compliant Medical Virtual Assistant services.

Faq

Are your Medical VAs HIPAA compliant ?

Yes, absolutely. Our assistants are rigorously trained in HIPAA protocols and maintain strict confidentiality and data security for all patient information and records.

What EHR systems can your Medical VAs work with

Our VAs are trained to work with leading platforms including AthenaHealth, Kareo, DrChrono, Epic (documentation only), and quickly adapt to other specialty platforms.

Can a medical VA handle direct patient communication ?

Yes. They are skilled in professional and compassionate patient communication via calls, emails, and reminders, managing inquiries efficiently.

What hiring options are available ?

We offer flexible engagement models, including hourly, part-time, and full-time hiring options, tailored to the specific needs and volume of your practice.